Frequently Asked Questions

Hello to Poppy Giraffe, key in CNY to enjoy 20% off as we celebrate Lunar New Year. Free delivery for all orders!
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Frequently Asked Questions

Shopping

Yes, it will be good to register for an account to start shopping with Poppy Giraffe. Please click here to sign up. This helps to you track your order history and you will enjoy membership benefits and ease your ordering process with the shipping address saved in our system.

Select your desired items and click “Add To Bag” to add items to your shopping bag. You may continue browsing for other products or, complete your order by clicking on the shopping bag (top right-hand corner) to check out.

We're sorry about that! Please join the waiting list to express your interest and we will let you know once the item is restocked. Alternatively, you may also subscribe to our newsletter for first-hand updates.

Order & Payment

We accept payment via all Visa, Mastercard, and American Express debit or credit cards and Paynow.

Payment will be charged in Singapore Dollars and your credit card company will convert the amount to your local currency according to their respective exchange rate.

Your order will be confirmed immediately. An order confirmation email will be sent to your inbox.

Please take a screenshot of the error message (if any) and drop us a message here and we will be glad to help you on this.

There might be a few possible reasons why your payment was unsuccessful – instable connection or card issues.

If you're still having trouble placing an order after multiple attempts, please contact us with a screenshot of the error and we'll sort it out for you.

You may also check the order history to check if the payment was successful.

We are sorry that we are unable to make any changes once your order has been confirmed in order to process your order efficiently.

Please drop our Customer Care team an email at contactus@poppygiraffe.com if you have any queries.

Your message is important to us and we will get in touch with you withing 2-3 working days. It'll also be great if you can check your spam/junk folder in the event our email lands there by mistake.

Delivery

We currently offer free courier delivery on New Arrivals with a minimum spent of S$20 for local orders. 

Delivery Type         Fee (SGD)                                                      Timeframe (Business Days)

Standard                   Free for orders $20 and above            3-5 days

                                      $5 for orders below $20                         3-5 days

We don't deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore because your delivery requires a signature upon receipt.

Your order will be scheduled for redelivery in 3 business days.

Please take note that additional redelivery fees may apply if there are multiple missed delivery.

You may find tracking information in your “Order History” under “My Account“. Please click on "Details" in your “Order History” to view. Tracking information will be made available the next business day after your order is shipped.

Please drop us an email at contactus@poppygiraffe.com after 5 business days if you have not received your package.

Returns & Exchanges

Size exchanges subjected to availability. Please keep the items intact and it has to be unworn, unwashed and unaltered. You will need to pay for the courier charges to pick up the items and redelivery of the exchanged sizes.

This policy excludes clothing purchased on sale or on promotion, and gift cards.

We sincerely apologize for our oversight and please give us a chance to fix this. Please drop us an email at contactus@poppygiraffe.com within 30 days from the date of delivery with order number, the product code of the item you ordered and the product code of the item you received. Our Customer Care team will get back to you as soon as possible on the next steps to take. All items must be received in its original condition with its tag intact, unworn, and unwashed. In the event that the merchandise you originally purchased is sold out, a credit voucher will be issued to your account.